Delete your account
Last updated: 2026-06-03
You can permanently delete your ZeniCash account and the data we hold for you at any time. This page describes the two paths: from inside the app (the fastest) and, if you have already uninstalled, by email.
1. Delete from inside the app (recommended)
- Open ZeniCash.
- Go to Settings → Cloud Sync.
- Tap Delete account (at the bottom of the section).
- Confirm in the dialog. If the app asks you to sign in again, that is a Google security check — sign in with the same account.
This is the fastest path. The deletion happens immediately and you remain in control of your data until you confirm the final dialog.
2. Delete by email (if you've uninstalled)
If you no longer have the app installed and cannot sign in to perform the in-app deletion, send an email from the email address associated with your account to:
Subject: Delete my ZeniCash account. We verify the request
comes from the account holder by replying to the same email address,
then proceed with the deletion. We complete deletion requests within
7 working days.
3. What gets deleted
- Your Firebase Authentication identity (the sign-in record).
- Your Cloud Firestore data — every transaction, account, invoice, budget and category you synced to the cloud under your user namespace.
- The local SQLite database on the device you trigger the in-app deletion from. Local copies on other devices are wiped the next time you open the app on each of them, because the cloud state is empty and your authentication is gone.
4. What gets retained, and for how long
- Encrypted infrastructure backups kept by Firebase / Google may retain a copy for up to 30 days before they age out automatically. We do not have routine access to these backups; they exist purely for Google's disaster-recovery purposes.
- Subscription history held by Google Play (Android) or Apple (iOS) is outside our control and is governed by their respective privacy policies. The store will retain billing records for the period required by tax law in your jurisdiction.
5. Important — this is irreversible
Once your account is deleted there is no way for us to recover it. If you want to keep a record of your data first, export it from Settings → Export while you still have access.
6. Questions
If anything is unclear, email privacy@zenicash.com and we'll walk you through it.